Refund policy

All sales are final for change-of-mind returns.

Golden Fleece Coffee is a specialty-coffee marketplace. Coffees are perishable products roasted and shipped fresh by each roaster, so we do not accept returns of opened or unopened bags for change-of-mind, preference, or "I didn't like it" reasons.

Problems with an order

If something is wrong with your order (damaged in transit, wrong coffee shipped, defective packaging, or a coffee that tastes clearly off, not just "not my favorite"), email contact@goldenfleececoffee.com within 14 days of delivery. Include your order number and photos when relevant. We will make it right with a replacement or refund.

How refunds work

When a refund is approved, it is issued to the original payment method. Refunds typically appear within 5-10 business days, depending on your bank or card issuer.

What we do not accept back

• Change-of-mind returns
• Opened or unopened bags returned because you did not enjoy the coffee
• Returns requested more than 14 days after delivery (except where required by law)

This policy applies to all Golden Fleece orders unless a product page says otherwise. For ordering questions, see our FAQ.